clearwater cylinder head

Company bullies other companies. They had 11 people leave false 1 star reviews on my mechanics page after he reached out for help from them. Seems like a bunch of children work here.. Edit: After posting this I got 4 likes. Goes to show that I am being honest and the company is trash. This is a shady company that you should not buy from. Edit: called and asked them why they leave false reviews for companies they screw over. Had a newer employee sounded confused said he would ask the manager. Weeks latter still got false reviews. My mechanic has ALL 5 stars other than their false reviews. Gotta love a petty company.

I bought a head with a new casting from and had is shipped to the shop that was repairing my truck. The head arrived and the shop sent the old head back as required for the core. After installing the head the shop took it out for a road test and discovered the camshaft seal on the new head was leaking oil. The shop called me and told me of the problem. I had the shop call Clearwater Heads to see how they wanted to handle the problem. The shop was told because they were not the one who bought the head they were not going to anything, (the head vwas shipped to the repair shop). I called Clearwater and got the run around. All that needed to be done was to install a new seal correctly. After getting nowhere with Clearwater heads, the repair shop suggested we just replace the bad seal. The truck had already been in there shop for two weeks waiting on a head. I contacted Clearwater and told them what we were doing. This was the easiest solution since the head was already installed on the engine. The repair to the head cost me an additional $387.60 in parts and labor. I have been trying to contact them for a month now with no response. I offered to eat half of the repair on the head if they would eat the other half, no reply, nada. So how I am disputing the total charge on the head with my credit card company. Beware, they have no customer service, buy at your own risk. Giving me back $190 on the cost of a $675 head would have been the more than fair thing to do. I understand sometimes things go wrong and I was more than willing to eat half of the cost to fix their poor workmanship. As I said they have no customer service at all so how the total cost of the head is being disputed. It is nice that after a month of sending emails and a letter through the US Mail, it took a bad review to get someone to respond. Today I went down to the repair and spoke with the mechanic who installed the head. The head was shipped with no orange tag to call this to their attention. They assumed the head was rebuilt and ready to install. The end result is my truck is fixed and runs good but I an not happy it cost me an additional $378. I guess we can say both you and the installer both messed up. Your company for not putting a tag on it and the installer for assuming the head was complete. If you are putting that tag on there is a good reason you do. This is what happens when the tag is left off. This could have gone much easier if you had responded in a timely to the numerous emails I sent. You as a owner may be very concerned about customer service and reviews but it appears your employees are not.

*******SECOND UPDATE This guy's attitude says everything, doesn't it? And he's foolish enough to post this on the internet for everyone to see! Instead of accepting responsibility for his terrible customer service, he continues to try to blame me, going so far as to call me ignorant! Did I buy anything off of your website? Have I ever been to your website? No. I called you and had you look up a part for me over the phone, and I ordered it over the phone. Whatever it says on your website has nothing to do with our transaction. I personally asked you if there would be a one week wait period before it shipped, and you said no it's already been refurbished and it's ready to ship. I said "WOW! Really? Most places have a week wait time!" It was also 10:00 in the morning, which left plenty of time to get it ready. Why are you lying? I think I know why. Because your ego is clearly the largest part of your brain. I can't believe your business hasn't gone under yet. Good luck! You'll need it! ****UPDATE Their response to my review is a complete LIE. I was never told of any one week rebuild period. I specifically asked about it and was told that the rebuild was already complete and it just needed to be shipped. Nice try, LIAR. And yes, I did place an order two days before your Christmas holiday. So what? What are you implying, that the shop doesn't do any work for the two days before the Christmas break? Why are you even open then? If you don't feel like working you can call in sick. Your holiday doesn't start for two more days. That literally means that you need to work for TWO MORE DAYS. I seriously can't believe you have the audacity to even bring that up. It's beyond unprofessional and completely childish. So now you DO get a 1-star review for trying to blame your incompetence on me. I am SO glad you didn't get any of my money. Original review: I don't give 1-star reviews because it's just vindictive. I did, however, receive 1-star service from Clearwater Cylinder Head. I canceled my order, even though I desperately needed a cylinder head that they had in stock- one of only a few left in the country, because they were SO RUDE to me over the phone. I ordered a cylinder head on a Thursday. The guy who I spoke to was a complete jerk( talking over me, not listening, acting uninterested, rushing me) but I let it slide because I really needed the part. The following Monday was going to be Christmas. I called back the next day, Friday, to get the tracking number, and they told me that it wasn't going to ship until Tuesday. When I asked why not, A.J. said "you're not ordering a pizza. This is a machine shop." Well excuse me, A.J. I didn't realize it took you 5 days to take a refurbished part off the shelf and hand it over to FedEx. Know why? Because it DOESN'T. The lazy jerk decided he wasn't doing any work until after the holiday. I'm surprised he even answered the phone! I told him that if it didn't ship on friday, to cancel the order. He hung up on me. And I'm not at all surprised that no one ever called me back to tell me whether or not it's shipped. I knew it wasn't going to ship. I immediately bought the same part from someone else. I HAPPILY paid a little more but guess what? My cylinder head was DELIVERED on the following Tuesday. I called Clearwater Tuesday morning to make sure that the order had been canceled. It took them 10 minutes to figure out who I spoke to, and then five more to get back to me and tell me that it had been canceled. I knew that it had been canceled. AJ canceled it the second we hung up the phone. He had no intention of doing any work! It's clear that my time has no value to you, Clearwater cylinder head. When I order a part for my car, I don't expect it to be delivered 2 weeks later, even during Christmas time. FINALLY, I went online and read your reviews. Man I'm glad I cancelled my order! What a mess! The clowns you've got working there are DESTROYING your business! Good freaking luck. Btw, AJ- I don't think you're qualified to work at a machine shop OR a pizza place.

Overall a great experience with Clearwater Cylinder Head. Every time I called with a question after ordering they picked up the phone and we helpful and pleasant (rare these days). My cylinder head arrived at my door 2 weeks after my order which is exactly as promised. The head was packaged well and there was no damage from shipping. The head was remanufactured (as expected) and all surfaces where super clean, all holes were tapped clean and the valves looked great. Had the head installed in a few hours and fired up with no issues. The price was really good as well. Good to know they also stand by their work with a great warranty. Highly recommend.

Purchased Cylinder Head. First sign of trouble should have been the delivery date got pushed back a couple of times. Called and was told would ship Friday. The next week, I was told it would ship Friday again. I told them please don't rush. I would like them to take their time and do it right, even if there are delays. Eventually the cylinder head arrives. It took longer than the 2 weeks it was supposed to take. Fine. It looked nice. I should have immediately done a water gravity test on the valves to see if they at least hold water. (I realize not adequate test but a good start) I have done quite a few cylinder heads purchased from a different supplier over the years, and it was bolt on and go. I fully assembled the engine. It's a GM 4.2 inline 6. I decided to do a compression check before installing. It was low on a couple of cylinders. I did a leak down test. It was low on several cylinders, with #4 losing 70 percent of pressure. Totally unusable. It leaked out of every exhaust valve, and the intake in a major way on #4. I called CCH, and left a message with a woman. She said I would be called back. I wasn't called back. The next day I talked to a man who said I need to return the head. Frustrated, I ended the call and called back later and talked to Kevin. He was friendly enough and even said they would cover my cost of head bolts and gasket and said this is the reason they have a 5 year warranty. Problem is I now have zero confidence if CCH. Even if they tinker with the head enough to get it not to leak, who's to say the head won't blow up in a year due to bad craftsmanship? (sure still under warranty but I still lose my time) This head was clearly not vacuum tested before leaving their shop. I really don't want them touching my stuff at this point, even if I am forfeiting a "free" warrantee repair. CCH could argue that maybe I installed it wrong and I bent a valve. I did not of course, but even if I did, I wouldn't bend every exhaust valve. The 5 year warranty is great say if the valve guides wore out after 4 years. It should not be for shoddy workmanship and quality control issues. To remove this cylinder head, the oil pan and front timing cover have to be removed. All that RTV in the trash. The head gasket and bolts in the trash. All that time wasted. If the engine were still in the vehicle it requires removing the front differential and front driveshaft and 4wd disconnect. Using CCH was a $725 mistake. $525 for the head with shipping, and about $200 for the head gasket + GM head bolts and RTV. Never mind my hours invested. I should have done the simple water test on the head before sending them my core or installing. This reman head is worse than the core I sent them. Currently the Head is at Head Works of Nashville. They verified the valves were not sealing using a vacuum test when I brought it there. They said they know about Clearwater Cylinder Head and have repaired their heads before. If this system allows me I will update this review on what they find wrong with the head, as far as why it leaks. Head works has almost perfect reviews. CCH has under 4 stars and I don't know why I didn't pay more attention to the bad reviews before I ordered. I usually do. Please take your money to a local shop that has a good reputation, where you can visit them if you have an issue. Avoid CCH. Such bad workmanship should not be rewarded. Please, for the love of all things holy, avoid CCH. One other note. Kevin said he wanted to see the head, especially to see who worked on it. I told him I could provide him the numbers on the head, he said there are too many numbers and he needs to see the head. I am willing to send hi-res images of every angle. I also find it odd that their system can't tell them who worked on the head based on invoice number. Like it's not linked up anywhere. I hope this review is helpful and if it prevents just one person from being burned, it was worth the few minutes to type it out.